Shipping Policy

Last updated: 10 August 2026

At Wimmoods, every order is packed securely and dispatched with privacy in mind.

1. Shipping Coverage

We currently deliver within India to locations supported by our courier partners. International shipping is not currently available.

2. Order Processing

Orders are normally processed within 1–2 business days after payment or Cash on Delivery confirmation.

Orders placed on Sundays, public holidays, or during major sales may require additional processing time.

3. Estimated Delivery Time

Estimated delivery after dispatch:

• Metro and major cities: 2–5 business days

• Other serviceable locations: 4–8 business days

• Remote locations: 7–12 business days

Delivery timelines are estimates and may be affected by weather, public holidays, courier disruptions, government restrictions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges are displayed at checkout before payment. Free shipping may be offered during selected promotions or when an order meets the stated minimum value.

5. Discreet Packaging

Customer privacy is important to us.

• Orders are shipped in plain, securely sealed outer packaging.

• Product names, images, and intimate details are not displayed on the outside.

• Only information required for lawful delivery and courier processing is shown.

• Courier tracking messages may contain general order or logistics information.

6. Tracking Your Order

After dispatch, tracking information will be sent to the email address or mobile number provided during checkout. Tracking updates can sometimes take up to 24 hours to appear after dispatch.

7. Address Changes

Please check your complete delivery address, PIN code, and phone number before placing an order.

Address changes can only be requested before dispatch and cannot be guaranteed once the order has entered courier processing.

8. Cash on Delivery

Cash on Delivery may be available for selected PIN codes and order values. COD orders may require confirmation by phone, SMS, WhatsApp, or email before dispatch.

Repeated refusal or non-acceptance of confirmed COD orders may result in COD being unavailable for future purchases.

9. Failed Delivery and Return to Origin

Courier partners may make multiple delivery attempts. If delivery fails because of an incorrect address, unavailable recipient, refused package, or unreachable phone number, the parcel may be returned to us.

Reshipping may require address verification and payment of the actual additional shipping cost, unless the failed delivery was caused by Wimmoods or its courier partner.

10. Damaged, Tampered, Missing, or Incorrect Orders

If the outer package appears opened or seriously damaged, you may refuse delivery and contact us immediately.

For a damaged, missing, or incorrect item, contact us within 48 hours of delivery with:

• Your order number

• Photographs of the outer packaging and received items

• A description of the issue

• An unboxing video, if available

Please retain the packaging and products until the issue has been reviewed. Not having an unboxing video does not automatically remove any rights available under applicable consumer law.

11. Delayed or Lost Shipments

If tracking has not changed for an unusual period, or an order is marked delivered but has not been received, contact us promptly. We will investigate the shipment with the courier partner and provide an appropriate resolution under our policies and applicable law.

12. Returns and Refunds

Do not return a product without receiving return instructions from Wimmoods.

Due to hygiene and safety considerations, certain intimate or personal-use products may not be returnable after their seal has been opened, except where the product is defective, damaged, incorrect, or where return rights apply under law.

All returns, replacements, cancellations, and refunds are governed by our Return and Refund Policy.

13. Contact Us

For shipping assistance:

Email: wimmood@gmail.com
Support hours: 10AM-6PM
Website: www.wimmood.com